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5 Reasons Why Your Garage Door Keypad Is Not Working

5 Reasons Why Your Garage Door Keypad Is Not Working

A garage door keypad that just won’t cooperate is a common but frustrating problem many homeowners face. A malfunctioning keypad can leave you locked out of your own garage, possibly ruining your day. We are going to give you 5 reasons why your garage door keypad may not be working, so by process of elimination, you just might solve your problem quickly enough to get your day back on track. 

Dead Batteries

You’d be surprised how often the simplest solution is the right one. Dead batteries are the leading cause of garage door keypad failures. Just last week, I visited a home where the homeowner was puzzled by their non-responsive keypad. A quick battery swap later, and voilà, it was like magic!

How to Fix It

Check the battery compartment behind the keypad. If the batteries look old or corroded, it’s time for a change. I recommend using high-quality batteries to get a longer life out of them.

Your Keypad Needs a Reset

Sometimes your keypad just needs a fresh start, especially after power surges or other electrical issues. Resetting your garage door opener and keypad can often solve mysterious malfunctions.

How to Reset

Most keypads have a reset button, or you might need to follow a specific procedure to reset it. Check your manual for instructions, or give us a call at Stateline Garage Door if you’re stuck.

Misaligned Receiver

Your keypad sends a signal to a receiver that operates the garage door. If these two aren’t properly aligned or if there’s interference, your door might not get the memo to open. Think of it as sending a text message to a friend who’s in a no-signal zone.

Getting Back on Track

Check to see if there’s anything obvious blocking the path between your keypad and the receiver, like new decorations or plants. Sometimes, moving your receiver just a bit can make all the difference.

Dirty or Worn-out Buttons

Buttons on your keypad can get dirty or wear out, especially if it’s exposed to the elements. A family I know had a mystery on their hands when the numbers on their keypad stopped working. The culprit? A buildup of dirt and grime from years of use without cleaning.

You can gently clean around the buttons with a soft, damp cloth. Avoid harsh chemicals that might damage the keypad. If the buttons are worn out, it might be time for a new keypad.

Faulty Wiring

Wiring issues can sneak up on you. Over time, wires can fray, get pinched, or just wear out, especially in an outdoor environment where your keypad lives. For example, if it rains and the keypad has exposed wiring, the moisture can short-circuit the keypad. 

Diagnosis and Repair

If the keypad acts erratically, wiring might be your culprit. This fix is a bit more technical, so if you’re not comfortable with electrical work, it might be time to call in a pro. Remember, safety first!


Dealing with a non-working garage door keypad can be a hassle, but often, the solution is simpler than you might think. By checking for these 5 causes, you could get your keypad working again. If you’ve tried all the above solutions and still find yourself staring down a stubborn keypad, it might be time to call in the garage door opener repair experts at Stateline Garage Door LLC. We’re here to help with any garage door issues, big or small!